Managing interpersonal conflict

Cover; Contents; Chapter 1

Understanding the Conflict Episode; Chapter 2

Confronting Conflict; Chapter 3

Face Saving; Chapter 4

Structuring the Issues; Chapter 5

Effective Negotiation; Chapter 6

Negotiating in the Face of Power; Chapter 7

What Kind of Conflict Help Is Available; Chapter 8

Conflict Management Flowchart; References; Index; About the Authors.