From the Book - Third edition.
Machine generated contents note: ch. 1 Focus on Quality
ch. 2 Quality Management Building Blocks
Quality Management Activities
Quality Management Milestones in Industry and Healthcare
External Forces Affecting Healthcare Quality Management
Quality Management Requirements
ch. 3 Measuring Performance
Measurement in Quality Management
Measurement Characteristics
Selecting Performance Measures
Measures of Clinical Decision-Making
Balanced Scorecard of Measures
ch. 4 Evaluating Performance
Note continued: Assessment in Quality Management
Compare Results with Expectations
Determine Need for Action
Statistical Process Control Resources
ch. 5 Continuous Improvement
Improvement in Quality Management
Performance Improvement Steps
ch. 6 Performance Improvement Tools
Qualitative Improvement Tools
Improvement Project Reports
ch. 7 Improvement Project Teams
ch. 8 Improving Patient Safety
Note continued: Improving Patient Safety
Patient Engagement in Safety
ch. 9 Achieving Reliable Quality and Safety
Applying Reliability Principles
Realizing Sustained Improvements
ch. 10 Managing the Use of Healthcare Resources
Denning Appropriate Services
Measurement and Assessment
Utilization Management Structure
ch. 11 Managing Quality in Population Health Care
Provider Involvement in Population Health Care
Provider Strategies for Population Health Care
Note continued: Quality Management in Population Health Care
ch. 12 Organizing for Quality
Quality Management System
Certification Information for Quality Support Professionals
