Hotel front office management

Ch. 1. Introduction to Hotel Management

Ch. 2. Hotel Organization and the Front Office Manager

Ch. 3. Effective Interdepartmental Communications

Ch. 4. Property Management Systems

Ch. 5. Reservations

Ch. 6. Yield Management

Ch. 7. Guest Registration

Ch. 8. Processing Guest Charge Payments

Ch. 9. Guest Checkout

Ch. 10. Night Audit

Ch. 11. Managing Hospitality

Ch. 12. Training for Hospitality

Ch. 13. Promoting In-House Sales

Ch. 14. Security.